All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Astera Tours.
For all the services contracted, a certain advance payment should be made to hold the booking, on a confirmed basis. The balance amount can be paid either before you depart from your country or upon arrival in INDIA but before the commencement of the services. Management personnel holds the right to decide upon the amount to be paid as advance payment, based on the nature of the service and the time left for the commencement of the service.
Apart from the above in some cases like Special Train Journeys, hotels, or resort bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment:
The overseas advance payment can be made through a Wire Transfer to our bank.
In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges will be as follows:
45 days before arrival: 25% of the Tour/service cost
15 days before arrival: 50% of the Tour/service cost
07 days before arrival: 75% of the Tour/service cost
03 days before arrival: No Refund
Note: Written cancellation will be accepted on all working days, except Sunday, any cancellation sent on Sundays will be considered on the next working day (Monday).
For the Xmas and New Year period from 20 Dec to 05 Jan, the payment is non-refundable.
In case you cancel the trip after commencement, the refund would be restricted to a limited amount only, which would also depend on the amount that we could recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation missed meals, etc. we do not bear any responsibility for a refund.
Wildlife Safaris cancellation:
All the wildlife safaris booked into any of the Indian Wildlife National Parks/Sanctuaries are non-refundable. Even a date change request will be considered a cancellation, and no payment will be refunded/ adjusted against it.
Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hikes in entrance fees of monuments/museums, Taxes, fuel costs, or guide charges – by Govt of India, the same would be charged as extra.
Astera Tours acts only in the capacity of agent for the hotels, airlines, transporters, railways, and contractors providing other services and all exchange orders, receipts, contracts, and tickets issued by us are issued subject to terms and conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the participants’ physical ability, etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort, and general well-being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on the usual check-in and check-out times of the hotels unless indicated in the itinerary.
We shall not be responsible for any delays and alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any untoward incidents.
We shall not be responsible for any loss, injury, or damage to person, property, or otherwise in connection with any accommodation, transportation, or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property/s always are at the client’s risk.
Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, roadblocks, bad weather, emergencies, etc.
Astera Tours is being managed by a team of professionals having vast experience in the Tourism Industry. Thus, backed by such strong credentials to develop a strong team and create a variety of programmers for discerning travelers.
Phone: +919469533505 | +918899912252
Head Office: B-Block, Marina Arcade, Connaught Place, New Delhi – 110001 (INDIA).
Branch Office: Landmark Shopping Mall, Karan Nagar, Srinagar – 190010 (INDIA)